Why should I choose The Bunch?
We’re here to handle the faff surrounding household bills so that you can prioritise the things that matter in your life. It takes five minutes to input your details and we’ll take it from there! We pass on all of our services at cost, taking a small monthly fee to manage your Gas, Electricity, Water, Broadband & TV Licence. We make no money off energy usage so it is in our interest to keep our customers within their energy allowances. We provide quarterly usage statements to ensure our customers feel in control of their energy consumption. Individual liability for payments means no more awkward conversations with housemates asking them for money owed for bills.
How do I sign up?
Head to the homepage and click “get a quote”. Select the contract length, number of occupants, and the services that you require. You will then be asked to input your housemates’ contact information who will then receive their own personalised sign up links. If you have previously got a quote it is possible to activate a saved quote within your account!
Can I change my package throughout the year?
It is not possible to change your package throughout the year as by then contracts are bound with the utility companies. To ensure you choose the right package for you and your housemates when signing up, please don’t hesitate to contact The Bunch team for friendly, informative advice in the selection process.
How do I cancel my contract with The Bunch?
You can cancel up to 14 days after all tenants have signed up. After 14 days of being signed up to The Bunch, you are contracted for the time of your tenancy, which cannot be cut short due to the bound contracts with the utilities companies.
What should I do with letters from energy companies?
Please send pictures of old supplier bills (all sides) to bills@the-bunch.co.uk and we will deal with them.
What do we do if a housemate moves out of the property?
Unfortunately you are liable to pay the amount agreed for the entirety of your tenancy agreement. It is up to you how you pay it. It is possible for us to split it equally between the remaining housemates. Equally, if you have found a replacement housemate, then it is possible to do a swap. Get in touch via phone or email and we can discuss your options.
How is my payment calculated?
We estimate your yearly consumption based on years of data from your residential area. We then split the costs equally depending on the number of months in tenancy and charge you monthly.
I wasn’t in the house over the summer. Do I still have to pay bills?
You are liable to pay the bills for your house from the start of your tenancy, whether you were living there or not.
How do I pay my bill?
Once you have agreed to your package, you will pay a £14.99 sign up fee which will allow us to set up your direct debits, broadband and energy contracts.
I can’t pay my share of the bill?
Whilst you are contracted to pay the agreed amount, we understand that there is more to life than bills and that you may sometimes be unable to pay on our specified days. Contact us to arrange a payment schedule to suit you. Failure to get in touch will result in increased bills for all other tenants and/or late payment charges.
How do you calculate direct debit amounts?
We take the estimated total of your year’s bills and divide it by the number of months you have signed up with us. We flatten the payments over the year, so that no matter if it’s summer (when your heating is rarely on) or winter (when you can’t move from the radiator), you are charged in equal measure. This means no unexpected price surges, and easy budgeting for you and your housemates across the year.
My housemate is unable to pay their share of the bill?
Whilst each housemate is contracted to pay the agreed amount, we understand that there is more to life than bills and it may sometimes not be possible to pay on our specified days. Contact us to arrange a suitable payment schedule. Failure to get in touch will result in increased bills for all other tenants.
When is my first bill due? When are regular payments taken?
Monthly payments are taken on the 14th of each month. Your first payment will be dependent on the date you sign up.
What happens if we don’t use all of our allowance?
Then the money will be returned to you! 85% of our customers last year underused and received money back.
What are meter readings for?
Meter readings are to ensure that we are getting you the best prices from our energy suppliers. Without meter readings, suppliers send bills based on estimates which can often end in overcharging.
Where is my meter?
Your meters are usually located outside – on the front or back of your property. Occasionally, in older properties or in flats/apartments, your meters will be inside and can be found in a basement or discrete cupboard of a property. If you are unable to find your meters please contact your landlord or letting agent who will know where they are.
How do I provide meter readings?
Simply take a photo of your meter and send it to us in an email to reads@the-bunch.co.uk. A member of our team will then process it.
How often do you need meter reads?
You will be asked to give meter readings monthly. The more readings we get the more accurate we can be with your usage statements.
I forgot to read the meter before I left for the summer. What should I do?
Your energy company will have readings from previous tenants in the property and should be able to calculate a relatively good estimate, however it can be inaccurate. Please contact your landlord to see if they have taken the readings for you, or if they are able to do so. Get back to us as soon as you can!
