Who supplies my electricity?
All of our houses this year are supplied by TruEnergy. See how they are committed to supplying only Green energy on their website: https://www.truenergy.co.uk/
What if electricity is already provided by my agent?
Your price will be cheaper, as we only need to cover the gas. Please get in contact so we can give you a personalised quote.
If your property only has electricity, then your gas allowance will simply be transferred onto your account to cover for the additional usage.
All of the appliances in your house that would be supplied by the gas will simply use electricity.
Should I cancel my current electricity supplier contract?
Don’t worry about that, once you sign up we will take care of it all for you.
What is my electricity allowance?
Electricity allowances differ depending on the number of tenants in the house. You can find our allowances on our quote calculator in financial terms (£). If you would like more information on the Kilowatts then please get in contact with our customer service team.
What if I don’t use all of my electricity?
Our ‘pay for what you use’ policy ensures that any surplus is paid back to you at the end of the year within 6 weeks of your contract ending. It takes time for us to receive the final bills back from the suppliers. This is the fastest time in the industry, so please bear with us. If you are on an unlimited package then you cannot receive money back at the end of the year.
What if I overuse?
You would be required to pay the excess. However, you will be given access to your usage statements from the start of your contract via our customer portals, so we can pick up on overuse easily and let you know quickly. This scenario can be resolved by reducing your usage or by increasing your monthly price very slightly. Please see our blog on how to cut down on your energy consumption:
Unlimited customers can only be charged more if they go over the fair usage policy. If this happens they are switched onto a pay as you go package. This means you could be charged more, but you could also receive money back.
Should I pay the electricity bill in my post?
No – If you receive any bills in the post, please take a photo of them (all sides) and email them to email@example.com. We will then deal with them. We only pay bills that are related to the contract length agreed to when signing up.
Do you really need the meter readings?
Without meter readings, suppliers send bills based on estimates which often ends in overcharging. We are able to install smart meters in almost every property. If you have not had a smart meter installed please contact us at firstname.lastname@example.org. This means you do not need to submit meter readings.
How do I provide meter readings?
We need the numbers from the display on the meters.
Simply take a photo/video of your meter and send it to us in a quick email to email@example.com a member of our team will then process it. If you are unable to take a photo, please send us the numbers that you can see on the screen.
Having difficulty with your readings? Have a read of our blog below:
We are able to install smart meters in almost every property. If you have not had a smart meter installed please contact us at firstname.lastname@example.org. This means you do not need to submit meter readings.
What are my unit rates?
Please get in touch with the team directly for information on unit rates.
My electricity has cut out, what should I do?
First thing to do is check your fuse box. Quite often a loss in power will be due to a tripped fuse. If you believe it is a power cut, in the first instance check with your neighbour to see if they are experiencing a loss of power too. Call 105 to be directed to your local electricity network operator.
Still having problems?
Contact our customer service team on:
0333 358 3377
Pay For What You Use or Unlimited? Which Should I choose?
With our Pay For What You Use package your property will receive a yearly allowance for your Gas, Electricity & Water. Customers who underuse receive money back at the end of their contract. Customers who overuse must balance their account at the end of their contract.You can see your usage throughout the year on your customer portals, which are provided . 85% of our customers last year underused and received money back!
Our Unlimited package is offered to those who do not wish to ever worry about energy consumption (not very green :/). The Unlimited package does contain a fair usage policy. If you are set to use over 150% of the average UK usage, then we will switch you onto a pay for what you use package. Whilst this means you can be charged more, it also means that you can receive money back should you go under the allowance.