Energy Switch Information

At The Bunch we always want you to get the most value out of the services we provide. One way we ensure this happens is by switching you to our energy supplier.

What does switching energy supplier mean?

Most energy in the UK is generated at large power stations which connect to the national transmission network. The energy suppliers will buy the energy at wholesale prices and sell it on to customers like you. It’s all the same energy, all from the same place originally. Essentially, what this means is, you’re still getting the same energy, from the same source. It’s just a different organisation charging you at a cheaper price.

A common worry is that whilst we are in the process of switching your energy supplier, you will lose your supply of Gas and Electricity… but this is definitely not the case. Your supply will not be disrupted, meaning you can carry on as normal whilst the switch is happening. Hot baths and Netflix marathons are still on the cards!

What happens when I join The Bunch?

Scenario A

If you sign up prior to your tenancy starting, we will switch your property’s existing energy supplier to our supplier for the start of your contract date. Simple! Please note this can take up to 21 days (but it is usually faster) and we need all tenants to have completed sign-up before we can start the switching process. 

Scenario B

If you complete sign up after your tenancy has started, we will switch your property’s existing energy supplier to our supplier as soon as all tenants have completed their sign-up. This can take up to 21 days (but usually faster). Please note that you will be liable for the Energy (Gas / Electricity) bills from the existing supplier until we have completed the switch. Don’t worry you won’t be charged by The Bunch for Energy (Gas / Electricity) until the switch has been completed. This will be shown in the first payment bill that you receive from us.

Meter Readings

When switching energy supplier having opening meter readings is crucial for both Scenarios A/B. Without up-to-date meter readings we will be unable to switch your property to your energy supplier. Refer to the Meter Readings page in your Welcome Brochure for more information. If you are interested in having a smart meter installed please get in contact via hello@the-bunch.co.uk / 0333 358 3377

Received a bill in the post?

Energy (Gas / Electricity)

If you receive an Energy bill in the post, check the date it covers. If the date is during your tenancy and prior to your energy switch (applicable for Scenario B above), then you will be liable to pay the bill. When renting, you are liable for your bills from the start of your tenancy and even when not living in the property there are standing charges from energy suppliers. If you are unsure whether you are liable for the bill, simply contact the energy supplier using the contact details on the bill.

Water 

If you receive a Water bill please send it over immediately to our email: ‍bills@the-bunch.co.uk

You simply need to take photos of each side and every piece of paper. The picture needs to be clear and focused as we need to be able to see even the tiniest detail. Alternatively, if you have a printer, you could always scan the bill which avoids any shadows. If you get sent a Water bill that is urging you to pay anything immediately, similar to all bills, you need to send them to us. Please do not pay a bill otherwise we will not be able to refund you. Do not contact the Water supplier and do not set an account under your name or provide the Water supplier with your details. As we manage your bills on your behalf, we need to be the only people contacting them to avoid any miscommunication and cause delays to providers which ultimately costs you money.

Example of a good bill 

Photo is clear, focused and does not cut off any information

Example of bad bills

Photos are either unfocused or have key information cut off.