Unlimited Energy Explainer

So, you’re thinking of getting our unlimited energy package? It’s a great choice for anybody looking for reassurance that their prices won’t rise over the year if it gets colder than normal, or if we’re stuck indoors again.

However, just like the unlimited data package you can get with a phone contract, we can’t actually give you truly infinite amounts of energy. There is a limit to what we can provide.

This is the same for every “unlimited” energy package on the market, but rather than bury it in the small print, we think it’s better to be upfront about exactly what it means. We’re helpful like that!

How we calculate your limits

We take the Government regulator’s (OfGen) heavy household usage figures for your house size and add half again to the pot - that's a whopping 150% of the UK’s heavy users’ average consumption annually. You’ll be really unlucky to exceed this! 

But what if I do exceed the limits?

Well, first of all, if you start to get close to the limits we’ll contact you to let you know and help to get you back on track. You’ll then have an opportunity to reduce your consumption for the rest of the year, so you’re still under the limit.

If you can’t manage to reduce by enough, and actually exceed the limit, we’ll immediately transfer you to our normal Pay As You Go package. So, whatever happens you’ll only pay for what you’ve actually used - you can’t say fairer than that!

Any Questions?

If you’re not sure, please speak to one of our sales team, who will talk you through the options to find the right package to suit you and your housemates.

Thanks again for considering The Bunch!